Room division management is the process of overseeing the various components of a hotel’s rooms, suites and other lodging areas. This includes everything from maintaining cleanliness standards to the efficient scheduling of staff and services. Room division managers are responsible for setting prices, assigning tasks and managing customer expectations. They also ensure that all legal parameters related to the operation are met.
Why is housekeeping is so important in room division?
Housekeeping is one of the most important departments in room division, as it is responsible for ensuring a clean and safe environment for guests. Housekeeping is critical to providing a comfortable guest experience, as dirty and unkempt spaces can drastically impact the overall hotel stay. Additionally, housekeeping also ensures that rooms are compliant with safety and health regulations, which is essential to protecting guests’ wellbeing. With regular housekeeping services, hotels can provide the best possible hospitality experience to their guests and ensure their operations are running smoothly and efficiently.
What is the role of room division manager?
A Room Division Manager is responsible for leading and managing all aspects of the Front Office, Housekeeping and Reservations departments at a hotel. They are responsible for ensuring that all guests have a comfortable and enjoyable stay as well as for overseeing staff performance. Room Division Managers must also have strong managerial skills to effectively manage budgets, resources and team members. They must also be adept in problem solving, customer service and evaluating trends in order to ensure strategies are in place to increase customer satisfaction.
What Is the Room Division Management?
Running any sort of hotel or related business in the hospitality field requires what seems to be almost constant preparation, supervision, and dedication. In order to facilitate these things smoothly, many such companies will divide parts of the responsibilities into separate lists of duties, with each department overseen by a manager. The Rooms Division is one such department, and its manager plays a critical role in helping to make sure all the interactions from different staff members and clients are conducted in a positive atmosphere.
What about a job description? In short, you can think of Rooms Division management as a job that takes into account all of the major activities that might relate to the assignment or upkeep of any guest rooms in the facility. Any room in a space that caters to guests in the hospitality industry needs to be clean, safe, and comfortable for those who are staying. It is the Rooms Division Manager who is responsible for any of the day-to-day tasks that are designed to make sure all of these goals are met. If you’re interested in a challenging yet rewarding high-level position in hospitality, consider a position in the Rooms Division Management category today.
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What Are the Duties of a Rooms Division Manager?
As we touched on, a major part of what the Rooms Division Manager is responsible for is in how the rooms specifically present themselves to guests. Thus, part of the manager’s goal here is to make sure the general look and feel of the hotel or other business conveys the precise image that the company would like. To this end, the manager for this division may oversee all service levels – parts of the front office, reception area, guest services, reservations, housekeeping, hotel switchboard, or concierge services.
The main focus may be on front-facing services like reception or guest accommodations, but larger hospitality services chains may expect the Rooms Division Manager to ensure that there is compliance among the staff when it comes to meeting housekeeping goals, particular standards that come with making reservations at the hotel in question, or training staff to deal with special guests or different kinds of requests that might come through the department. This may include helping staff in-depth understanding how to deal with foreign clients in a caring and respectful manner, for example.
While the Rooms Division Manager’s primary duties will be around these operations, a person in such a position will probably have some interactions with sales, budgets, security, quality assurance, and more. Therefore, it is imperative that any candidate who might wish to apply for such a position has a wide range of interpersonal skills that can match up with the different requirements (degree requirements and especially degree in hospitality for example) of this job.
What Is the Importance of Room Division Management?
With the hospitality industry growing to meet the demands of traveling vacationers or businesspersons, diverse jobs like Room Division Management are becoming increasingly important. As a person in a management position that has contact with the various heads of staff in some of the duties we mentioned earlier, a Room Division Manager can represent the first point of contact between guests and the business. This is true even if some guests do not meet with the manager directly, as many of the ways in which staff will be trained are subject to the approval of the manager.
Rooms Division Managers play important roles in making sure everything is up to the standards set forth by the hotel, but they may need to be available and ready to solve problems when they arise, too. Guest satisfaction is key for many places in the hospitality industry, and being able to solve problems quickly and efficiently is a vital part of maintaining that satisfaction level. Aesthetics, security, and the hotel budget are just a few of the areas in which this manager might play a role, giving potential candidates some insight into how important this position is in hospitality services.
Which Skills Do I Need To Be a Room Division Manager?
Typically, a Rooms Division Manager will report to the hotel’s general manager. Even so, most businesses in this industry will need the Rooms Division Manager to have some strong leadership skills. They will need to interact with and lead several of the major teams that help the business run smoothly, and part of these duties could be creating or updating various training methods for the staff. In that spirit, excellent communication skills that can provide concise, clear instructions to the rest of the staff are also a major advantage here.
Because there could be a lot of potential for high-stress situations that must be resolved quickly, an ability to work well under pressure and make the best decisions for guest satisfaction in a timely manner are also skills one would need for this position. Being proactive in how one works and delegates duties is also important. Many Rooms Division Managers are taken from previous backgrounds in hospitality, so experience in some other role related to guest service or the front desk is helpful.
Read more: Top 6 Benefits of Being Hotel Manager
Conclusion
There is little doubt that a Rooms Division Manager has a challenging job. In part, they will be a face for the company, and it is one that manages several teams of people in order to keep things going. There are many aspects to consider, but guest satisfaction is one of the most important things to focus on here. If you would like to put your excellent management styles, management concepts and interpersonal or problem-solving skills to the test, Rooms Division may be the perfect place for you to meet your career goals.
If you’re interested in learning more about sustainable practices in hotel management and how it can positively impact both guest satisfaction and energy efficiency, check out our article on What Can Hotel Management Do To Save Energy?.