Starting a J1 Visa internship in the U.S. hospitality industry is an exciting journey. American hotels and restaurants have a unique work culture that emphasizes teamwork, customer service, and employee recognition. Understanding these differences can help you adapt quickly and make the most of your experience. Let’s break down the key aspects of working in hospitality jobs in the U.S.
1. Team-Oriented Work Culture
In American hospitality, teamwork is everything. You’ll notice that managers and employees work closely together, often on a first-name basis. A survey found that 91% of hospitality workers say teamwork makes their job more enjoyable.
- Collaboration is Key – Employees support one another to keep operations running smoothly. It’s common to help coworkers even if it’s not part of your job description.
- Pre-Shift Pep Talks – Many restaurants and hotels have team meetings before shifts to share updates, set goals, and boost motivation.
2. Customer-First Service Philosophy
American hospitality revolves around exceeding guest expectations. Employees are trained to go the extra mile to ensure customer satisfaction. Research shows that 75% of U.S. customers expect exceptional service at all times.
- “The Customer is Always Right” – Businesses prioritize guest satisfaction and quickly resolve complaints.
- Personalized Service – Hotels and restaurants focus on remembering guest preferences and offering tailored experiences.
3. Employee Recognition and Motivation
U.S. hospitality businesses celebrate employee achievements, making the workplace more rewarding.
- Employee of the Month Programs – Many workplaces recognize top-performing employees with awards, bonuses, or special perks.
- Friendly Competition – Some restaurants have tip-based incentives or team challenges to encourage excellent service.
“The hospitality industry offers a unique platform for women to excel, with opportunities spanning various leadership roles.” – Angela Brav, Former CEO of IHG Europe.
4. Understanding Tipping Culture
In U.S. hospitality jobs, tipping is a major part of employee income, especially in restaurants and hotels. According to the Bureau of Labor Statistics, In 2023, tips made up over 60% of a U.S. restaurant server’s total earnings.
- Standard Tip Rates – Guests are expected to tip 15-20% at restaurants.
- Shared Tips – Some establishments have tip pooling, where tips are divided among staff.
5. Thriving as a J-1 Intern
Did you know? The U.S. hospitality industry employs over 14 million workers, making it one of the largest job sectors in the country. Interested in starting a J-1 Visa internship in the U.S.? Here’s how to adjust quickly and make the most of your experience:
- Be friendly & proactive – American hospitality values enthusiasm and going the extra mile for guests.
- Adapt to the fast pace – U.S. workplaces expect efficiency, so stay organized and keep up with the flow.
- Embrace the culture – Join in team activities, respect tipping customs, and enjoy the vibrant work environment.
- Learn from feedback – Managers appreciate initiative and growth, so always be open to advice.
- Network & build relationships – American hospitality is built on connections, so get to know your coworkers!
Working in U.S. hospitality industry is a unique, rewarding experience. The emphasis on team spirit, high service standards, and employee recognition makes American hospitality one of the best industries to work in.
If you’re looking to gain international experience, HRC International offers J-1 Visa internships and traineeships at top hotels and Michelin-starred restaurants across the U.S. Explore your opportunities by signing up on HRC International’s website today!