Why Feedback is the Secret Ingredient to Growth
In hospitality, service excellence is everything. From the way you greet guests to how you resolve problems, every small detail matters. That’s why feedback is so important in hospitality training programs. It’s not about pointing out mistakes—it’s about helping you improve and grow faster.
Studies show that employees who receive regular feedback are 3.5 times more likely to be engaged at work compared to those who don’t (Gallup, 2023). For J1 participants, this means feedback can transform your program from just “work experience” into a career-changing opportunity.
When you approach your supervisor for constructive feedback, you send a clear message: you care about learning, and you’re committed to excellence.
How to Start the Conversation
Starting a feedback conversation can feel intimidating, especially if English isn’t your first language. The key is to keep it simple and respectful.
You might say:
- “Could you share one thing I did well today and one thing I can improve?”
- “I’d love to know how I handled that guest situation—any suggestions?”
These questions are direct, yet they invite constructive answers. They also show humility and professionalism—two qualities that supervisors appreciate.
According to a 2022 SHRM workplace study, over 72% of managers feel more engaged with employees who proactively ask for feedback. In hospitality training programs, this initiative can set you apart from others.
Timing Matters: When to Ask for Feedback
Not every moment is the right time to ask. Imagine your supervisor rushing to solve a guest complaint—clearly not ideal. Instead, look for calm moments.
- After a shift: “Thank you for your time today. Could you let me know how I did at the front desk check-ins?”
- During scheduled reviews: Many hotels include regular check-ins. Use those to go deeper into your performance.
- When learning something new: If you just tried a new task, ask right away for quick corrections.
By choosing the right moment, you ensure your supervisor has the time and focus to give meaningful advice.
What to Do With Feedback
Hearing feedback is one thing—using it is another. Participants who act on advice grow faster.
- Write it down: Keep a feedback journal. Document what you hear and review it weekly.
- Set goals: If your manager says “work on upselling,” create a small plan: learn one upselling phrase per week.
- Show progress: Next time, tell your supervisor, “I’ve been practicing what you suggested—do you see improvement?”
Research from Harvard Business Review found that employees who act on feedback are twice as likely to be promoted within a year (HBR, 2022). Taking feedback seriously shows your commitment.
Feedback and Cultural Awareness
In the U.S., feedback culture may differ from your home country. Many supervisors expect participants to ask for feedback directly. They see it as confidence, not disrespect.
If you’re from a culture where feedback usually comes only from teachers or senior managers, it may feel unusual to ask. But in hospitality training programs, showing initiative is valued. Supervisors appreciate when you take responsibility for your growth.
Additionally, be aware that American supervisors often use the “sandwich method”—they start with something positive, then give a suggestion, and end with encouragement. Recognizing this style helps you focus on the advice without feeling discouraged.
Also read: The Heart of the J1 Visa Program: Cultural Exchange and Career Growth in Hospitality Jobs
Tips for Growing Through Feedback
Here are some practical tips to maximize what you gain:
- Listen fully: Don’t interrupt. Even if it’s hard to hear, let them finish.
- Ask clarifying questions: “Could you give me an example?”
- Thank them: Always show gratitude. Feedback takes time and thought.
- Practice daily reflection: Ask yourself, “What did I do well today? What could I do better?”
- Seek peer feedback: Sometimes colleagues notice things supervisors miss.
By combining formal and informal feedback, you build a 360-degree view of your performance.
Why Feedback Fuels Career Growth
When you practice asking for and applying feedback, you not only improve your hospitality skills—you also build a mindset that will benefit you for life.
- Confidence: Each piece of feedback you use makes you more capable.
- Adaptability: You learn to adjust quickly, a vital skill in fast-paced hotels.
- Professional reputation: Managers notice participants who grow quickly. This can lead to stronger references and future job opportunities.
According to the American Hotel & Lodging Association, hospitality jobs are expected to grow steadily in 2025 and beyond. Participants who stand out through their growth mindset will be ready for these opportunities.
Final Thoughts
Feedback is not criticism—it’s a career accelerator. By asking for it regularly, listening with an open mind, and applying it, you’ll make the most of your time in hospitality training programs.
Remember: supervisors are not just evaluating you—they’re investing in your potential. Show them you’re ready to learn, and you’ll leave your program not just with experience, but with skills and confidence to lead in the hospitality industry.
✅ Next Step for You: Don’t wait for the “perfect moment.” This week, choose one supervisor or colleague, ask for feedback on a specific task, and apply what you learn right away.
Also read: Letters to My Future Self: What I Learned on a J1 Visa Internship